To track your order of the best dog toys, a pet grooming glove, or anything else you may have ordered, enter your tracking number below. When you click “track” a new page will open – please choose the tracking carrier to have full tracking details of your order displayed.
Please check that you are using your TRACKING number rather than your ORDER number – tracking numbers are sent via email as the item is shipped. If you cannot find the email, please check your spam folder.
How long will it take for orders to be delivered?
A handling period of 2-5 days occurs before dispatch, after which your order will be sent via the most appropriate method.
Orders to the USA: We use USPS (United States Postal Service) to deliver orders to the USA, with typical delivery times being between 10-20 days after dispatch. Your tracking number will be sent to you via email once your order has been shipped.
International Orders: Typical delivery time after shipping is between 15-25 days, but can often be quicker. Under exceptional circumstances, international shipping may take longer due to weather conditions and processing by customs. This is why our delivery times are estimated as we cannot account for such occurrences. The majority of packages arrive on time, but we appreciate your patience.
International Product shipping restrictions
- It is your responsibility to ensure that any item ordered, including reflective dog jackets and dog nail clippers, can be legally imported to your country.
- When you place an order, the recipient of the order is noted as the importer of record.
- To avoid surprises, check the local regulations for imports. You (the international recipient) are liable for any import taxes/customs duties/fees that may be applied.
- Different countries have different customs policies. If you need further information, please contact your local customs office.
- Customs clearance periods are determined by the country, and we cannot be held responsible for any delays that occur.
- Some pet products may have restrictions on international delivery. If you have any of these products in your basket, you will be asked to remove them.