Order tracking is an essential aspect of online shopping, providing customers with real-time information about the status and location of their purchases. This guide will walk you through the steps to efficiently track your order, ensuring a seamless and informed experience.
HOW TO TRACK ORDER?
To track order of something you have ordered from us, enter your tracking number below. When you click “track” a new page will open. Please choose the tracking carrier to have full tracking details of your order displayed.
Please check that you are using your TRACKING number rather than your ORDER number – tracking numbers are sent via email as the item is shipped. If you cannot find the email, please check your spam folder.
UNDERSTANDING ORDER STATUS:
When tracking your order, it’s crucial to understand the different statuses it may go through:
- Order Placed: Your order has been successfully submitted.
- Order Confirmed: The seller has confirmed receipt of your order.
- Order Shipped: The items are on their way to the delivery address.
- Out for Delivery: Your package is currently with the courier and on its way to you.
- Delivered: The package has been successfully delivered to the specified address.
HOW LONG WILL IT TAKE ORDER TO ARRIVE?
A handling period of 2-5 days occurs before dispatch, after which your order will be sent via the most appropriate method.
Orders to the USA: We use USPS (United States Postal Service) to deliver orders to the USA, with typical delivery times being between 10-20 days after dispatch. Your tracking number will be sent to you via email once your order has been shipped.
International Orders: Typical delivery time after shipping is between 15-25 days, but can often be quicker. Under exceptional circumstances, international shipping may take longer due to weather conditions and processing by customs. This is why our delivery times are estimated as we cannot account for such occurrences. The majority of packages arrive on time, but we appreciate your patience.
INTERNATIONAL PRODUCT SHIPPING RESTRICTIONS:
- It is your responsibility to ensure that any item ordered, including reflective dog jackets and dog nail clippers, can be legally imported to your country.
- When you place an order, the recipient of the order is noted as the importer of record.
- To avoid surprises, check the local regulations for imports. You (the international recipient) are liable for any import taxes/customs duties/fees that may be applied.
- Different countries have different customs policies. If you need further information, please contact your local customs office.
- Customs clearance periods are determined by the country, and we cannot be held responsible for any delays that occur.
- Some pet products may have restrictions on international delivery. If you have any of these products in your basket, you will be asked to remove them.
COMMON TRACKING ISSUES AND SOLUTIONS:
Encounter a problem with tracking? Here are some common issues and their solutions:
- No Tracking Information Available: Wait for updates or contact customer support.
- Stalled Tracking Status: Check for delays or contact the carrier.
- Incorrect Tracking Information: Verify your tracking number and contact customer support.
CONTACTING CUSTOMER SUPPORT:
When all else fails, reach out to customer support:
- When to Contact: If your order is significantly delayed or if there’s an issue with tracking.
- Information to Provide: Have your order number and tracking number ready.
- Expected Resolution Time: Understand the typical resolution time for tracking issues.
By following the steps outlined in this guide, you’ll be equipped to efficiently track your order, stay informed about its status, and address any issues that may arise. Enjoy your hassle-free online shopping experience with Trendy Pets Deals! You may also like viewing our other store, Trendy Mall Deals!